Pix not credited: what should you do?
Check the bank status, your account history and the information needed to ask for help.
The conditions shown in your account take precedence. Check your cashier and official channels for methods, limits and processing times.
1. Check your bank status
Open the receipt in your banking app. Check whether the transaction completed, is processing or was returned. A scheduled transfer is not a completed payment.
2. Compare your account history
Check the amount, date and transaction reference. Refresh the platform history and look for the matching deposit. Avoid making another payment to try to fix the first one.
3. Gather the details
If the bank transaction completed but is missing from your account, keep the receipt and Pix identifier if available. Contact official support. Do not post receipts publicly or share passwords or security codes.